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A note about your privacy when making complaints to the CRTC

The CRTC makes complaints publicly accessible

If the CRTC handles your complaint, it will put your complaint, including your contact information, on a file that is accessible to the public. This information is used to assess the performance of the broadcaster at the time of license renewal. You can ask that your correspondence not be made publicly accessible. But if you do, the CRTC may not be able to follow up on your complaint.

The CRTC and the Canadian Broadcast Standards Council (CBSC)

If you make a complaint against a regulated broadcasting company, it may be handled by the CRTC or by the CBSC.

If your complaint involves a company that is a member of the CBSC, the CRTC will forward your complaint directly to them. Complaints to the CBSC are not made accessible to the public.

Is the CRTC the right address for your complaint?

If your complaint is related to telemarketing call, contact the National Do Not Call List.

If your complaint is related to a billing issue with your cell phone or internet provider, contact the Commissioner for Complaints for Telecommunications Services (CCTS).